CMU’s digital transformation: the journey to become a model digital university

27 August 2021

Corporate Communication and Alumni Relations Center (CCARC)

Chiang Mai University is marching towards becoming a ‘digital university’ to adapt to swift changes in the world of higher education now that technology is required to provide all kinds of services to students, staff, and society. Particularly due to the COVID-19 pandemic, universities have to digitise their services and develop the digital infrastructure needed to accommodate online modes of teaching, research, and community service. They must also develop the IT system necessary to support management and 24/7 decision-making and the service innovation needed to provide a learning experience and ecology that fit the present context.

CMU is now in Phase 12 of the University Development Plan (revised in 2020) which includes the important step of digital transformation, focusing on adopting digital technology to create new business models as well as promoting efficient service provision by revamping the entire network infrastructure, upgrading the wireless network system, and increasing access points to more than 7,000 across all three campuses to accommodate online learning that can take place anywhere anytime. Other measures to promote digital learning include the development of learning platforms, such as MOOC, KC Moodle, Moodle Exam, Microsoft Teams, and OBE platform. These platforms can help support 21st-century learning, outcome-based learning, curriculum modernisation, and AR and VR incorporation in the classroom. In terms of research, a centre for high-performance computing has been set up to provide data support for research and social service works that require processing a large amount of data in a short period of time. There is also a system that links CMU databases together called the CMU Business Intelligence system, which supports CMU executives in planning, analysis, decision-making, and management, as well as promotion of administrative software development for efficient resource management.

Another step towards becoming a digital university that CMU has taken is the digital transcript service, which is the first of its kind in Thailand. This year nine more documents will be available for request, including CMU-eGrad Certificate, Annual Certificate of Academic Excellence, Diploma Substitute, Degree Certification, Certification of Student Status, Course Description Certificate, Certificate of Education, Certification of Name, and Certificate of Official Transcript.
In terms of services, the University has piloted the digitisation of many services. CMU e-Payment for reimbursement was developed in collaboration with UOB to save time and reduce the redundancy of the traditional system. the QR payment gateway was developed in collaboration with SCB to facilitate payment of fees such as tuition, accommodation, utilities and more. There’s also CMU e-Donation and CMU Payroll, which improves payroll efficiency.

This transformation marks an important milestone on CMU’s journey to becoming a fully digital university. Technology can help efficiently unite the University in all of its dimensions and is a key tool for improving one-stop management as specified by the University’s Missions.

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